ROLE

• Support Vounteer / (Kitchen Assistant)

PRINCIPLE FUNCTION

• To help, support, inform and advise service users on issues affecting them
• (To assist in the preparation and service of food and drink to service users)

DUTIES

• To attend the Ark on selected days and be available to assist persons using the Ark
• (To assist in the preparation of food and drink and service of the same to those attending the Ark)
• To help, support, advise and befriend those same people
• To liaise on the service users behalf with other individuals or organisations including Local Authority, housing associations, voluntary organisations, court officials, mental health workers, drug rehab workers, and prison and probation officers
• To refer service users to other individuals or organisations which may be better placed to assist the service user with a particular problem or query
• To hand out SHREWSBURY ARK leaflets
• To gather details of people who express an interest in SHREWSBURY ARK services
• To maintain a written record of all service users seeking assistance or expressing an interest in SHREWSBURY ARK
• To liaise with the Manager and other SHREWSBURY ARK support workers , both paid and voluntary, to ensure all follow up action taken is completed
• To assist the Manager, if requested, at talks and presentations regarding SHREWSBURY ARK

This list is only a guide to the primary tasks for this role and from time to time other tasks and duties may be requested

REPORTING TO

SHREWSBURY ARK Manager

ACCOUNTABLE TO

SHREWSBURY ARK Trustees Management Committee

LOCATION

At SHREWSBURY ARK 10 Castle Foregate, Shrewsbury, SY1 2DJ and at other locations from which the Ark operates its services from time to time.

HOURS

By agreement, especially weekdays between 9.00am and 5.00pm

TRAINING

• Induction Course - Information about SHREWSBURY ARK and its aims and activities and an introduction to necessary administrative processes (e.g. CRB checks, record keeping, reporting, travel and expense claims)
• Introduction to Helping/Befriending Skills
• Drug and Alcohol Awareness Courses
• (Basic Food Hygiene course)
• (First Aid at Work Course)

ONGOING TRAINING AND SUPERVISION/SUPPORT

• The Manager or a trained and experienced member of SHREWSBURY ARK staff, trustees or volunteers will supervise the volunteer until both are confident for the volunteer to work unassisted
• Ad hoc group or one to one training with the Manager
• Regular one to one support/supervision meetings
• Attendance with SHREWSBURY ARK staff or volunteers at conferences, seminars and meetings
• Volunteer Group meetings and social events