• Research into homelessness, housing etc and keeping us up to date with current good practice
• Keeping files up to date and making sure the information we are giving or sending out to clients is up to date, requesting up to date leaflets and information from other organisations
• Sending out information and volunteer packs to individuals and organisations in Shropshire and across the UK
• Checking websites and linking us with as many relevant ones as possible
• Sending leaflets etc to venues where we are advertised. Researching more places to advertise us
• Researching and writing articles for a newsletter. Aiding in the editorial of it
• Helping to keep the database up to date and improving the layout when necessary
• Volunteers are needed to assit the support workers on the telephone during office hours
• We would like our volunteers to use their initiative and use their skills and strengths to come up with new ideas. We would also be grateful if volunteers are able to find their own work to do on occasion and just see what needs doing. This includes helping others out when they are overworked, tidying, basic office duties etc.

NOTE

• All appointments are subject to the approval of SHREWSBURY ARK Trustee management committee and to a probationary period of 12 weeks
• SHREWSBURY ARK operates a no smoking, no alcohol and no drugs policy at all it's premises

PERSONAL QUALITIES

• No previous experience is necessary
• Effective listeners, empathetic, quick minded and non judgmental
• Ability to take on and give out appropriate information
• Ability to manage diverse questions in a confident and calm manner
• Mature in approach (if not in age), not easily offended, able to converse at any level
• Good communication skills, especially verbal; assertive